Technical Integration Manager
DataGPT is a the world’s first Conversational AI Analyst. Chat directly with your data and receive analyst-grade answers in seconds.
As a Technical Integration Manager, you will be at the forefront of fostering successful client partnerships, leveraging your technical expertise, analytical skills, and customer-focused approach. This role is essential in guiding clients through their entire journey with DataGPT, from onboarding to adoption, expansion, and ultimately, renewal, by providing top-notch service and support.
🛠️ You will
- Lead Customer Onboarding: Develop and implement best practices for seamless customer integration, including pre-call planning, workshop facilitation, and the creation of high-quality training and onboarding materials. Take charge of technical scoping and kickoff calls to align with customer goals, establish timelines, and assess business needs. Design data collection strategies, prepare mock-ups, and utilize SQL for data analysis and ETL processes. Experience with complex data transformations for onboarding is advantageous.
- Provide Continuous Support: Actively seek feedback to enhance the value customers derive from DataGPT and engage regularly to identify additional training or support needs, ensuring effective resolution of customer issues and requests.
- Foster Cross-Functional Collaboration: Build strong relationships with both technical and non-technical teams to reinforce a robust customer monitoring process. Advise on the optimization of customer success meetings and act as a customer advocate within internal teams, managing escalations in partnership with Engineering and Product teams. Utilize customer engagement data to inform and improve service strategies.
- Drive Customer Success Outcomes: Organize and support efforts to gather customer feedback through surveys and discussions, sharing actionable insights with Product Management, Business Development, and Executive teams. Facilitate Quarterly Business Reviews and develop narratives around product evolution to support customer retention and growth initiatives.
- Collaborate with Sales Teams: Partner with sales to support a shared success plan, focusing on achieving high customer satisfaction, minimizing churn, and improving the Net Promoter Score (NPS).
👩💻 You are
- Analytical: Possess superior analytical and problem-solving skills, with the ability to perform detailed data analysis and apply strategic thinking to complex issues.
- Technical: Exhibit a solid understanding of software management, prioritization, and data manipulation, with a readiness to deepen knowledge in Large Language Models and data integration.
- Collaborative: Demonstrate exceptional teamwork capabilities, with a willingness to support and fill gaps within the team, thriving in a high-paced and excellence-driven environment.
- Communicative: Skilled in communicating complex concepts in a manner that is accessible to all stakeholders, ensuring alignment and resolution across diverse teams.
- Proactive: An organized, agile, and detail-oriented self-starter who can manage projects end-to-end, demonstrating a commitment to excellence and the ability to work independently.
This position is crafted for individuals passionate about using technology to enhance customer success, willing to embrace challenges, and contribute significantly to a team's success.
🏝 We provide
- We're completely remote.
- Competitive base salary and stock option plan.
- We have full health insurance for both Canadian and US residents.
- We offer unlimited vacation.
- Flexible hours - create your most productive work schedule.
DataGPT is an Equal Opportunity Employer and makes all decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability status or any other characteristics protected by law.
If you need accommodations during the interview process or on the job, please email HR@DataGPT.com.
- Department
- Strategy & Operations
- Locations
- United States, California
- Remote status
- Fully Remote
A Values-Driven Culture
❤️ We Take Care of Each Other
We work hard to build an environment in which our colleagues feel like they belong, that they are safe, and that they are supported by everyone around them – no matter the team, seniority, or job description.
⚙️ We Focus on Process - Results Follow
Process might sound boring or restrictive, but actually focusing on building a good process together is the key to doing anything well. Don't worry about your velocity, worry about your acceleration. Slow down to speed up.
👩🎓 We are Hungry to Learn
Learning is at the core of who we are. We are hungry to improve ourselves. Together we strive for improvement - we’re all scaling a mountain, and when we reach the summit, we use that viewpoint to look for a taller mountain climb.
🔍 We Decide using Data, not Opinions
Our purpose is to empower all people to make better decisions by making data-driven reasoning more accessible. This starts with us. At DataGPT, we are not interested in opinions or hypotheticals, instead, we're interested in data and results.
Technical Integration Manager
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